How do I return or exchange an item?
Returns are accepted within 30 days of purchase for Study Guides, DVDs only. The items must be unused and in resalable condition. The Discussion Guide - Walking With Purpose: Seven Priorities That Make Life Work is not returnable or refundable.
- Shipping fees cannot be refunded.
- A $5.95 restocking fee is charged for each returned item.
- If you’d like to return an item, you must send an email to firstname.lastname@example.org. We will then email you a Return Merchandise Authorization (RMA) form and link to a shipping label with the fulfillment center address. Returns without the RMA form and system generated return label cannot be accepted.
Unfortunately, we cannot accept exchanges for returned items. Instead, return the unwanted item for a refund according to the above requirements and then make a new purchase for the desired item.
How do I purchase an item as a gift?
If you would like to order a specific WWP study guide or other item as a gift, you can set a different "ship to" address from your "bill to" address, allowing you to pay for the gift and have it delivered to another address. We also offer Walking with Purpose gift cards in denominations of $25, $50 and $100 which are delivered via email with redemption instructions at checkout and do not incur any additional processing fees.
Can I place an order and be billed at a future date?
Our online store requires payment when the order is placed. We accept multiple forms of payment including Visa, Mastercard, and American Express credit cards on a secure site.
How do I edit or cancel an order I have placed?
Our materials are printed and shipped out to you as quickly as possible. We cannot, unfortunately, edit or cancel orders once they have been processed.
Where is my order?
It takes 1-2 business days to process an order. Once the order is processed shipping time varies according to the shipping preference below:
- Domestic Standard: For orders within the U.S., the buyer should receive the order within 7-10 days after shipment
- Domestic Expedited: The buyer should receive the order within 1-3 days after shipment. Please note, expedited shipping is not available for an address containing a PO Box.
- Domestic Priority: The buyer should receive the order within 2 business days after shipment
- International Standard: The buyer should receive the order within 3-6 weeks after shipment, although it may take longer depending on customs delays.
Please note, all international orders and APO/FPO orders can only be shipped via Standard shipping.
What should I do if I receive a defective study guide, DVD?
We are very sorry that defective material was shipped to you. Please contact email@example.com immediately if you receive defective material as the item must be returned within 30 days of the original ship date. To help us process the return most efficiently for you, please provide us with the course title, edition, and UPC number. The new item will be shipped out to you as soon as possible.
How long will it take for my refund to appear on my credit/debit card statement?
It typically takes 7-10 business days for a refund to appear but may take up to the next billing cycle. The time varies according to the rules of your credit card provider.